You to group customer complaints. Either publicly or privately: integrate a feedback module on your site Ex: the Feedback module on the Scoop it site Feedback – scoop it offer online customer satisfaction surveys offer the possibility of noting your services or products directly on your website Ex: the form on the Saint Maclou site allows you to note the quality of the products and to collect verbatim Reviews St Maclou allow chat contact have a thread dedicated to listening to customers on social networks (Facebook and Twitter are particularly well suited. The first because most consumers are there. The second because it offers great responsiveness) Ex: SFR offers a thread dedicated.
When Customer Dissatisfaction on
The other hand very present and saturates the web. It is necessary to react as quickly as possible by offering a SINGLE channel of expression. In order to clean up the web. The idea is as follows: you offer your customers the opportunity to come and express themselves in a single place. Where Sweden Consumer Email List deal with problems efficiently and quickly. In this way. Customers will turn away from other channels. Which will allow you to: to limit the visibility of customer dissatisfaction on the one hand to answer them more simply on the other hand since they will be centralized. The icing on the cake for your customers: the process is clearer for them and they will feel better taken into account. 4. Respond to customer dissatisfaction on the web Enter the dialogue Now let’s see how to properly respond to the dissatisfaction of your customers on the web.
The First Thing to Do Is to Be Represented
On collaborative sites in order to be able to dialogue with your audience. Indeed. There is nothing worse for a consumer than to express customer dissatisfaction that remains ignored. So. I recommend that you create: an “owner” profile on sites such as Foursquare. Trip Advisor. Etc. A user account in Fresco Data name of your company on the general public forums official social media profiles of your company on the main social networks used by your targets. You will be able to respond to customers who criticize you. Defend yourself if necessary. And see with them how to improve the situation. Trip Advisor offers managers to “speak up” Trip Advisor claim Humanize the relationship It is important to provide personalized and humanized answers. Especially on the web where the customer does not know who he is talking.