The Internet today represents the fastest means of communication and information, with the widest reach and greatest accessibility. If the internet remains a very effective means for a brand to promote its products and find customers, it also remains a means for them to give their opinions. So as not to be surprised by passively waiting for the vagaries of natural customer opinions or sometimes even “organized” by the competition, brands adopt a proactive attitude and try to build a good reputation by collecting and encouraging positive opinions left by satisfied customers. Many platforms entirely dedicated to recording user feedback have emerged. A positive feedback can convince an undecided customer , and even more so when the opinion was left by an acquaintance.
A Good Collection of Positive Opinions
However be done in the rules . Make feedback a logical step in the customer experience For starters. It remains crucial to ensure that your site users perceive the feedback process as a completely normal step . If they buy a product. For example. Be sure to send them an email after receiving the Estonia phone numbers list product to ask them to provide feedback on various points. To achieve this. Communicate! Do not hesitate to explain on your site that opinions will be requested from them after they have ordered their products or services. Don’t forget to explain to them that their opinions will help the company grow . Benefit other users. Or that their suggestions for improvement will be taken into account for possible implementation.
Some Companies Encourage Users
Leave reviews by promising them rewards or hold raffles. Although this is a strategy that works. It is not always reliable. As some users will always sugarcoat their opinions. Believing they have a better chance of winning that way. Furthermore. The legal framework for competitions and Fresco Data is not always compatible with a request for an opinion. Simplify the procedure for leaving reviews as much as possible It is not enough to suggest that customers leave reviews. Especially in France where Internet users are more likely in this area to make efforts to criticize rather than to congratulate. Make leaving a review very quick. If the user is already registered on your site. Do not ask him to create an account on another platform.