During your career as an entrepreneur, you will necessarily, one day or another, have to deal with customers… of different types! Here are three examples of profiles that you are likely to meet! Le client loyal He is, in a way, the ideal client . These loyal customers are generally […]
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Understand your customers using CRM software To improve the customer experience, it is essential to know your customers and their consumption habits. These are essential conditions for offering each client a personalized and effective relationship. Without this, the consumer finds himself faced with a failing service that is unable to […]
The e-commerce sector (products and services) reached 112 billion euros in 2020, up 8.5% year-on-year. A contrasting situation between sales of goods and services The increase in sales of products on the Internet is estimated at +32% while services are down 10%. It seems obvious that the confinement for travel-tourism […]
The Internet user is constantly confronted with the fact of memorizing passwords because of the multiplication of the number of services requiring a password. You should know that Microsoft has been working for a few years to make the password obsolete and has just announced that it now has enough […]
Some believe that telemarketing is now history, even considering it counterproductive for business activity. Others, on the other hand, rave about the subject and consider it to be one, if not the best, of the systems for contacting potential customers. For this reason, telephone prospecting is increasingly used by SMEs […]
If there is one area where companies should take inspiration from restaurateurs, it is customer knowledge. It must be said that it is not uncommon that if you go to a restaurant twice, the waiter already has an idea of what you are going to order. Their memory capacity is […]
Linked for a decade to travel and food distribution, low cost has established itself in several sectors: automotive, banking, insurance, hairdressing, gardening, mobile telephony, etc. Most activities dedicated to household consumption now offer a low-cost option. However, it is viewed with suspicion because the quality is often not there, particularly […]
We can draw a comparison with when the Facebook network was set up with the creation of many friends, there was a real competition for the number of friends we had on the network. Very quickly, the influx of friends proved to be time-consuming and we saw people appear with […]
The remote client often brings to mind telephone centers and large operators. But entrepreneurs are sometimes also confronted with this type of customer relationship, particularly when they have a presence on a national or even international scale. It remains to know how to maintain a good customer relationship when face-to-face […]
This is the most important point. Good customer service begins with understanding it. To do this, all you have to do is put yourself in his shoes and ask yourself why he is acting this way. A dissatisfied customer can be right or wrong. In any case, treating it with […]
